Terms and Conditions



Through the Easy Hop web application (hereinafter the " Platform "), service providers in the territory of Santa Teresa, La Fortuna and Monteverde of Panama (hereinafter the " Territory ") can offer such services and find users who wish to hire them. . In this sense, by accepting these terms and conditions you agree to be part of the community. If you do not accept the terms and conditions of the Platform, you may not proceed with its use. The access and use that you make of the Platform constitutes your express consent to abide by these terms and conditions.

1. Relationship

These Terms and Conditions (hereinafter the " Conditions ")”) regulate your access or use of the Platform. By accessing and using the Platform you agree to be legally bound by these Conditions, which establish a relationship between you and EASY HOP exclusively for the purposes of using the Platform. You acknowledge and agree that your use of the Platform is at your own risk and that none of the parties involved in creating, producing or delivering this application is responsible for any direct, incidental, consequential, indirect or punitive damages or other losses. , costs or expenses of any kind (including legal fees, expert fees or other disbursements) that may arise, directly or indirectly, from the access to, use of or search in this application or for downloading any material, data, text, image , video or audio of this application, or for using functions of this application, including but not limited to anything that passes for a virus, system errors (fleas), human procedure or lack of human procedure or malfunction of any computer system, telephone line, hardware, software or program or any other errors, failures or delays in electronic transmissions or network connections. These Terms expressly supersede any prior agreements or commitments with you.

2. Platform

The EASY HOP Platform is a web and technological platform that allows those who accept these Conditions to mutually benefit from its use through smartphones or web pages provided as part of the Platform. EASY HOP intends that through the Platform the supply and demand of certain services, among which is mobility. EASY HOP does not provide any of the services that third parties offer through the Platform. EASY HOP is not a transport or logistics service company. For the purposes of these Conditions, any active member who contracts services through the Platform will be identified as an "Affiliate User" ; while those who offer services through the Platform will be identified as“Affiliated Providers” .

You are responsible for obtaining the data network access necessary for the Platform. Mobile network message and data rates and fees may apply if you access or use the Platform from a wireless device and you will be responsible for such fees and rates. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Platform. EASY HOP does not guarantee that the Platform, or any part thereof, will function on any particular hardware or device.

In addition, the Platform may be subject to malfunctions or delays inherent to the use of the Internet and electronic communications.

In some moments it is possible that the Platform accesses the GPS device of the device in which it is used and in this way knows its location. In this way, the use of this location is authorized for commercial purposes in which they are located, but it is not limited to offering services according to the area where it is located, storing the places from which the application is accessed. Likewise, by using this application, the user accepts that additional information is obtained from the device such as, but not limited to contacts, frequented pages, agendas, among others. EASY HOP may collect information regarding the device used to download the application. In this sense,

4. Provision of Services

Through the Platform, the Affiliated Providers offer services, the payment of which may be made through the payment of a Membership (hereinafter the " Membership ") or not, as expressly indicated on the Platform or as indicated at the time of purchasing the Membership. same. Memberships can be acquired through affiliated businesses that for this purpose are identified as agents in the Territory (hereinafter identified as " Affiliated Businesses ").”) or directly on the Platform. In the first scenario, in which Affiliated Users obtain Memberships through an Affiliated Merchant, they must activate it on the Platform to make use of its benefits and for this purpose they must create an Account (as defined in section 7 of these Conditions). Under no circumstances can Memberships be paid with cash.

Although the specifications, features, illustrations, equipment and other information contained in this application is based on current information, and although EASY HOP makes every reasonable effort to ensure that the material in this application is correct, accuracy cannot be guaranteed. and EASY HOP makes no warranties or representations as to its accuracy.

The services are provided by Affiliated Providers who in all cases are businesses independent of EASY HOP, and who are fully responsible for the provision of services, including mobility, and the payment and declaration of taxes generated as a result of the Provision of services. You acknowledge and agree that EASY HOP is a mere intermediary connecting two parties. Consequently, the services are, in each case, provided directly by the Affiliated Provider, who is independent and does not act as a representative, affiliate, agent or employee of EASY HOP or any of its related companies.

Both those who offer services through the Platform -Affiliated Providers-, and those who receive them for the purpose of this -Affiliated Users-, declare and guarantee to comply with all laws, permits and authorizations applicable to that effect.

5. Payment for Services

By paying the Membership, the Affiliate User may receive the amount of contracted services, during the accepted frequency. Each Membership has certain distinctive conditions, among which will be its duration. If the Affiliated User does not use the Membership during the period granted for that purpose in the conditions contracted, the Membership will expire and the Affiliated User will not be able to claim any refund or cancellation.

Likewise, there may be services offered on the Platform whose payment must be made during or after the provision of the same, without them being computed as benefits of the Membership. For such purposes, the services will be identified on the Platform. The Affiliated User, as the contracting party of the services, is responsible for paying them, as agreed with the Affiliated Provider. EASYHOP's commission or fees for brokerage services is agreed upon between EASY HOP and each Affiliated Provider. As part of the Platform's services, a price suggestion mechanism is offered that calculates and provides the parties with an estimate of the amount to pay for the services agreed upon through the Platform;

EASYHOP facilitates the payment of services as a collection agent and facilitator of the interconnection between the different affiliates of the Platform. The payment made by the Affiliated User will be considered as a payment made directly to the Affiliated Provider. Therefore, EASY HOP will only act as collection agent. The user must immediately pay the total charge for the services that have been provided.

EASY HOP will not be responsible for any error made by the providers of electronic payment services or by the issuing banks of the credit/debit cards. Once the user has made the corresponding payment, EASYHOP may issue a summary of the amounts charged to, as a collection settlement, which will not be considered as an invoice for tax purposes.

Additional Charges

The Affiliated User may be compelled to pay the Affiliated Provider additional sums. In this sense, the Affiliated User will be responsible for the cost of repairing damages and/or the necessary cleaning of the properties of the Affiliated Providers that offer them services, as long as said damages are caused by the use under their account that exceeds damage considered normal due to “wear and tear” and necessary cleaning.

In the event that the need for repair or cleaning is reported after the use made by the Affiliated User, and said repair or cleaning is verified as attributable to the Affiliated User by EASY HOP in its reasonable discretion, EASY HOP reserves the right to facilitate the payment for the reasonable cost of such repair or cleaning on behalf of the affected party using your payment method indicated in your Account. For such purposes, the Affiliated User authorizes EASY HOP to charge the payment method registered in his Account, the following sums, according to the harmful event that occurred:

Damages and cost table

These amounts will be transferred by EASY HOP to the affected party and are not refundable.

6. Restrictions & Obligations

By accepting these Terms and using the Platform, you irrevocably agree to:

i) reproduce, modify, prepare derivative works on the Platform, or distribute, license, lease, resell, transfer, publicly display, publicly perform, transmit, retransmit or otherwise exploit the Platform, except as expressly permitted by EASY HOP;

ii) decompile, reverse engineer or disassemble the Platform, except as permitted by applicable law;

iii) link, mirror or frame any part of the Platform;

iv) cause or launch any program or script for the purpose of extracting, indexing, analyzing or otherwise mining data from any part of the Platform or unduly overloading or blocking the operation and/or functionality of any aspect of the Platform; either

v) attempt to gain unauthorized access to or damage any aspect of the Platform or its related systems or networks.

While receiving or providing services, you agree to maintain civil conduct, not contrary to morals or public order (including the use of substances such as alcohol and drugs). Likewise, you agree not to ask or force the providers of the services you contract to carry out acts that violate any traffic regulation or other applicable law or regulation. In the event of an administrative penalty, injury, traffic accident, vehicle damage, or other loss resulting from such prohibited acts attributable to you, you will indemnify the party who suffered the loss(s).

You understand and accept that the breach of any of the obligations established in this section or in general in these Conditions, enables EASY HOP to cancel, without any responsibility, your Membership and your Account.


7. EASY HOP Account

Furthermore, you understand that in order to use the Platform you must register and maintain an active personal account associated with the Platform (“ Account ”). To create a personal account, EASY HOP may ask you for certain personal information, including your name, address, mobile phone number, as well as valid payment method information if you are an Affiliate User. You agree to keep the information in your Account accurate, complete, and up-to-date.

Failure to keep your Account information accurate, complete and up-to-date, or keeping an invalid or expired payment method on file if you are an Affiliate User, may result in your inability to use the Platform without any liability on the part of EASYHOP.

EASY HOP allows people of legal age to have only one Account; which under no circumstances may be transferred. If you are a minor under the laws applicable to the Territory, you may not have an account. The use of the Account is personal, so you may not allow people under 18 years of age to benefit from the services offered through the Platform, unless you are an Affiliated User, and said minors are accompanied by you. To obtain the benefits contracted from Affiliated Providers through the use of the Platform, you may be required to provide an identity document or other identity verification element for access or use of the Platform, and you agree that you may be denied access to or use of the Platform if you refuse to provide your identity document or identity verification item. Likewise, the existence of an active and valid Membership may be verified by means of Membership readers or Membership numbers, for which reason, in order to use the services contracted through the Platform, the Affiliated User must carry an electronic device that has access to their Account in the platform.

8. Special Conditions

In the execution of offers, events, activities, particular promotions, special conditions may be applied which will be notified in advance and must be accepted by you in order to benefit from said exceptional events. These conditions will be considered complementary to these, for the purposes of the Platform. The conditions applicable to each particular event will prevail over the Conditions in the event of a conflict with respect to the applicable Platform.

9. Privacy Policy

Our collection and use of personal information in connection with the Platform is set forth in the EASY HOP Privacy Policy, available at admin@easyhop.com. By creating an Account (as defined below) you agree that information related to the Platform may be sent to you via informational text messages (SMS) as part of the normal activity of your use of the Platform. You may request not to receive informative text messages (SMS) from EASY HOP at any time by sending an email toadmin@easyhop.coindicating that you no longer wish to receive such messages, along with the telephone number of the mobile device receiving the messages. You acknowledge that requesting not to receive informational text messages (SMS) may affect your use of the Platform.

10. Intellectual Property Rights & License

The sound, graphics, pictures, text, video, games, information or images of places or people found on the Platform are the property of EASY HOP, or are used with the corresponding authorization. No part of this application, including, but not limited to text, images, audio, games, applications or video, may be used in any way or for any purpose, without a written authorization from EASY HOP, except as indicated here. The names “ EASY HOP”,and, its logos and trademarks belong to EASY HOP. By using and/or downloading the Platform you acknowledge and agree that any name, logo, trademark, or service mark that appears in this application is the exclusive property of, or is being used with due authorization by, EASY HOP and may not be used and/or reproduced in whole or in part by you, without the prior written permission of EASY HOP.

EASY HOP will enforce its intellectual property rights to the full force of the law. The use of any of these materials is prohibited unless expressly stated otherwise herein. Modifying, republishing, or using the material in this application violates the legal rights of EASY HOP. Any unauthorized use of these materials may be subject to penalties or damages, including, but not limited to, those related to copyright, trademark, privacy and publicity violations.

For access to and use of the Platform on your personal device solely in connection with your use; and for the access and use of any content, information and related material that may be made available through the Platform, in each case only for your personal, non-commercial use, EASY HOP EASY HOP grants you a limited license, not exclusive, non-sublicensable, revocable, non-transferable. EASY HOP and EASY HOP's licensors reserve any rights not expressly granted by these Terms.

Title to the Platform and all rights relating to it are and remain the property of EASY HOP or EASY HOP's licensors. Neither these Terms nor your use of the Platform transfer or grant to you any rights in or related to the Platform; or to use or mention in any way the company names, logos, product and facility names, trademarks or service marks of EASY HOP or of EASY HOP's licensors.

11. Termination.

EASY HOP may put an immediate end to these Conditions, to the use of the Platform or in general to any of the elements that make up the Platform, with respect to you or, in general, stop offering or deny access to the Platform or any part of it. her, at any time and for any reason.

You agree to comply with all applicable laws when using the Platform and may only use the Platform for lawful purposes. In the use of the Platform you will not cause hindrance, inconvenience, inconvenience or damage to property.

EASY HOP, may, at its sole discretion, allow you when it deems appropriate, to send, upload, publish or otherwise make available to EASY HOP through the Platform, content and information of text, audio and / or visual, including comments and opinions related to the Platform (hereinafter identified as " User Content ")”). By supplying such User Content, you grant EASY HOP and its affiliates a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, use, copy, modify, create derivative works, distribute, display publicly, publicly display or otherwise exploit in any way such User Content in all formats and distribution channels, now known or hereafter devised (including in connection with the Platform and the EASY HOP business and on third party sites and services ), without further notice or consent from you and without payment to you or any other person or entity. By submitting User Content, you acknowledge and agree that any communication or material you transfer, in any way and for any reason,

You represent and warrant that you are the sole and exclusive owner of all User Content or that you have all necessary rights, licenses, consents and permissions to grant EASY HOP the license to User Content as set forth above; and that neither the User Content nor your submission, uploading, posting or otherwise making available of such User Content, nor EASY HOP's use of the User Content as permitted herein, will infringe, misappropriate or violate the intellectual property or proprietary rights of a third party or rights of publicity or privacy or will result in the violation of any applicable law or regulation. Do not promote or transfer through the Platform any pornographic, obscene, immoral, defamatory, libelous, threatening, discriminatory, offensive, illegal, or other material that could constitute or encourage conduct that would be considered a criminal offense, create civil liability, or violate any law or regulation. However, to the fact that EASY HOP or other parties involved in creating, producing or distributing this application may monitor or review transmissions, publications, discussions or chats, neither EASY HOP nor any of the parties involved in creating, producing or distributing this application assumes no responsibility or liability that may arise from the content of this, including but not limited to claims of defamation, slander, slander, obscenity, pornography, immorality and misrepresentation. illegal or other material that could constitute or encourage conduct that would be considered a criminal offense, create civil liability, or violate any law or regulation. However, to the fact that EASY HOP or other parties involved in creating, producing or distributing this application may monitor or review transmissions, publications, discussions or chats, neither EASY HOP nor any of the parties involved in creating, producing or distributing this application assumes no responsibility or liability that may arise from the content of this, including but not limited to claims of defamation, slander, slander, obscenity, pornography, immorality and misrepresentation. illegal or other material that could constitute or encourage conduct that would be considered a criminal offense, create civil liability, or violate any law or regulation. However, to the fact that EASY HOP or other parties involved in creating, producing or distributing this application may monitor or review transmissions, publications, discussions or chats, neither EASY HOP nor any of the parties involved in creating, producing or distributing this application assumes no responsibility or liability that may arise from the content of this, including but not limited to claims of defamation, slander, slander, obscenity, pornography, immorality and misrepresentation.

12. Indemnity.

The Platform is provided “as is” and “as available”. EASY HOP disclaims all representations and warranties, express, implied, or statutory, not expressly set forth in these Terms, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

In addition, EASY HOP makes no representation or warranty regarding the reliability, timeliness, quality, suitability or availability of collaboration through the use of the Platform, or that the functionality of the Platform will be uninterrupted or error free. EASY HOP does not guarantee the quality, suitability, safety or ability of the Affiliated Providers.

You agree that the entire risk arising from your use of the Platform and any assistance requested in connection therewith shall be solely with you, to the fullest extent permitted by applicable law.

EASY HOP shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, loss of data, personal injury, or property damage relating to, or in connection with, or otherwise arising out of from any use of the Platform, even if EASY HOP has been advised of the possibility of such damage.

EASY HOP will not be responsible for any damage, liability or loss arising from:

i) Your use of or reliance on the Platform or your inability to access or use the Platform; either

ii) Any transaction or relationship between you and other users or providers of the Platform, even if EASY HOP had been warned of the possibility of such damages.

EASY HOP shall not be liable for any delay or non-execution resulting from causes beyond EASY HOP's reasonable control.

In no event shall EASY HOP's total liability to you in connection with the Platform for all damages, losses and lawsuits exceed two hundred (US$200) dollars, legal tender of the United States of America.

You agree to hold EASY HOP and its directors, officers, employees and agents, affiliated or related companies and companies harmless and liable for any claim, demand, loss, liability and expense (including attorneys' fees) arising from:

i) your use of the Platform;

ii) your breach or violation of any of these Terms;

iii) EASY HOP's use of your User Content; either

iv) your violation of the rights of any other individual, including affiliated merchants or service providers that are promoted and sold through the Platform.

13. Other provisions

Applicable legislation

Except as otherwise provided in these Terms, these Terms shall be governed by and construed exclusively under the laws of the Republic of Panama, excluding its conflict of laws rules. Any discrepancy, claim or difference that arises between the parties related to the object, application, execution or interpretation of this contract, as well as those related to the validity, compliance or termination thereof, will be resolved through arbitration in law, before the Conflict Resolution Center (CESCON) in accordance with its rules of procedure. The arbitration will be conducted in the Spanish language; each party will bear the costs of the arbitration.


EASY HOP may modify the Conditions related to the Platform when it deems it appropriate. Modifications will be effective upon EASY HOP's posting of such updated Terms at this location or any applicable amended policies or supplemental terms. You should frequently visit the EASY HOP website and/or application to keep abreast of the current Conditions. The notifications, terms or other requirements expressly specified or integrated in the Platform will form an integral part of these Conditions. Certain parts of the Conditions may be replaced by more updated legal notices, terms or requirements expressly notified, specified or integrated in the Platform.

Your continued access or use of the Platform after such posting constitutes your express consent to be bound by the Terms and their modifications.


EASY HOP may notify by means of a general notice or publication on the Platform, by means of an email sent to your electronic address in your Account or by written communication sent to your address, as provided in your Account. You may notify EASY HOP by written communication to EASY HOP's address in Panama, at admin@easyhop.co.

General disposition.

You may not assign or transfer these Terms, in whole or in part, without the prior written consent of EASY HOP. You give your approval to EASY HOP to assign or transfer these Conditions, in whole or in part, without the need for prior authorization.

No joint venture, partner, employment or agency relationship exists between you and EASYHOP as a result of the contract between you and EASYHOP or the use of the Platform.

If any provision of these Terms is held to be unlawful, void, or unenforceable, in whole or in part, under any law, then such provision or any part thereof shall be deemed not to form part of these Terms, although the legality, validity, and Enforceability of the remaining provisions of these Terms will not be affected. In that case, EASYHOP will seek to replace said illegal, null or unenforceable provision, in whole or in part, with a legal, valid and enforceable provision that has, as far as possible, a similar effect to that of the illegal, null or unenforceable provision. unenforceable, given the contents and purpose of these Conditions.

These Conditions constitute the entire contract and understanding between the parties in relation to the subject matter and supersede and supersede all previous or contemporaneous contracts or agreements in relation to said subject matter. In these Conditions, the words "included" and "includes" mean "included, merely by way of example".